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ERIC Number: ED533836
Record Type: Non-Journal
Publication Date: 2011
Pages: 128
Abstractor: As Provided
ISBN: ISBN-978-1-1248-1395-0
Redefining Technological Literacy in the Workplace: A Qualitative Study of Social Affordances in Workplace Email
Bacci, Tina Marie
ProQuest LLC, Ph.D. Dissertation, University of Rhode Island
This dissertation examines the social affordances of workplace email use. Through group and individual interviews of six knowledge workers in a distributed real estate firm, it explores the extent workplace writers recognize and rely on extra-textual devices (i.e., copy, blind-copy, and forward devices) and email applications (i.e., email application on a desktop computer versus the email application on a handheld mobile device) to convey socially symbolic messages. These research findings are discussed in concert with previous research from several disciplines in order to construct a theory of social affordances, which claims socially constructed symbols embedded in specific uses of technology are a very crucial part of communicating with technology. This dissertation concludes that an understanding of social affordances in workplace email is a crucial component to technological literacy and can even contribute to career success or failure. [The dissertation citations contained here are published with the permission of ProQuest LLC. Further reproduction is prohibited without permission. Copies of dissertations may be obtained by Telephone (800) 1-800-521-0600. Web page:]
ProQuest LLC. 789 East Eisenhower Parkway, P.O. Box 1346, Ann Arbor, MI 48106. Tel: 800-521-0600; Web site:
Publication Type: Dissertations/Theses - Doctoral Dissertations
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A