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ERIC Number: EJ1269714
Record Type: Journal
Publication Date: 2020-Oct
Pages: 14
Abstractor: As Provided
ISSN: EISSN-1302-6488
Development of Online Course Satisfaction Scale
Bayrak, Fatma; Tibi, Moanes H.; Altun, Arif
Turkish Online Journal of Distance Education, v21 n4 Article 6 p110-123 Oct 2020
Higher education institutions consider student satisfaction to be one of the main factors in determining the quality of their online learning. The purpose of this study was to develop a reliable, valid, and practical instrument to measure online students' satisfaction as well as to explore the psychometric and theoretical concerns surrounding the construct validity of existing satisfaction scales. The study was carried out in 2017-2018 fall and spring with participants consisting of freshmen who took the online course in a state university (N[subscript fall]=1585; N[subscript spring]=1206). In this study exploratory factor analysis (EFA) (Study 1-N[subscript EFA]=921) and confirmatory factor analysis (CFA) (Study 1-N[subscript CFA]=664; Study 1-N[subscript CFA]=1206) were performed to assess the construct validity of the scale's measures. As proof of validity, the effect of gender on satisfaction was examined, for which independent sample t-test was performed. For the criterion validity, the relationship between computer and internet self-efficacy and satisfaction scores of the learners was examined. The finalized version of satisfaction scale, consisting of eight items, demonstrated that the scale is suitable for general use. Suggestions for future researchers and practitioners are proposed.
Anadolu University. Office of the Rector, Eskisehir, 26470, Turkey. Tel: +90-222-335-34-53; Fax: +90-222-335-34-86; e-mail:; e-mail:; Web site:
Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Turkey
Grant or Contract Numbers: N/A