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Sembiring, Maximus Gorky – Asian Association of Open Universities Journal, 2020
Purpose: This study envisioned plausible influential factors on service quality and academic excellence relatable to graduate self-confidence in an open distance learning (ODL) outlook. The objective was to expose the moderating role of academic excellence (graduate satisfaction) between service quality and self-confidence (engagement,…
Descriptors: Educational Quality, Self Esteem, College Graduates, Open Education
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Sembiring, Maximus Gorky; Rahayu, Gayuh – Asian Association of Open Universities Journal, 2020
Purpose: Service quality and satisfaction in the ODL setting related to students' accomplishments (performance, loyalty and career) were reconsidered. It was aimed at exposing the moderating role of satisfaction on service quality and accomplishment. It was also of interest to scrutinize how, in what routines determinants engaged interdepended.…
Descriptors: Open Education, Distance Education, Educational Quality, Student Satisfaction