Should academic libraries seek to improve general satisfaction with their services, or are some services more important than others? This article asserts that faculty and students mainly want information resources. The research analyzes LibQUAL+[TM] data to determine which other library resources contribute to information satisfaction among users.…

If the effect of bibliographic instruction is to create a more self-reliant library user and information-seeker, does this mean that bibliographic instruction programs lead to a decline in the demand for reference services? This research analyzes data for 83 Association of Research Libraries (ARL) academic libraries over a six-year period. Each…

A basic tenet of information literacy programs is that the skills needed to use computers and the skills needed to find and evaluate information are two separate sets of skills. Outside the library this is not always the view. The claim is sometimes made that information skills are acquired by learning computer skills. All that is needed is a…