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Steiner, Heidi – Journal of Library & Information Services In Distance Learning, 2013
Library literature and blogs frequently discuss customer service and user experience in physical libraries and Web sites, but little is said about this mentality toward services for distance learners specifically. This paper takes customer service best practices from well-known thinkers of the business world and makes connections to services for…
Descriptors: Distance Education, Library Services, Internet, User Needs (Information)
Arya, Harsh Bardhan; Mishra, J. K. – Journal of Library & Information Services In Distance Learning, 2011
This study targets librarians and information professionals who use Web 2.0 tools and applications with a view to providing snapshots on how Web 2.0 technologies are used. It also aims to identify values and impact that such tools have exerted on libraries and their services, as well as to detect various issues associated with the implementation…
Descriptors: Libraries, Reference Services, Library Services, Electronic Libraries
Holloway, Kristine – Journal of Library & Information Services In Distance Learning, 2011
This paper looks at the author's outreach efforts as a distance librarian to encourage library use among a distance student population that comprises satellite locations, students attending online, students attending courses through instructional television, and students attending hybrid courses. Outcomes of the author's outreach attempts and…
Descriptors: Multicampus Colleges, Academic Libraries, Librarians, Library Services
Robinson, Julie; Kim, Don – Journal of Library & Information Services In Distance Learning, 2010
This article compares three self-developed subject guides and one commercial online subject guide (LibGuides) to provide information to other institutions which have a plan or are in the process of developing a plan to implement similar services to support online, distance and traditional education. This is a comparison of the current subject…
Descriptors: Information Technology, Reference Materials, Internet, Conventional Instruction