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Direct linkRawson, Joseph; Davis, Megan A.; Harding, Julie; Miller, Clare – Journal of Library & Information Services In Distance Learning, 2013
This paper covers material presented at the 15th Annual Off-Campus conference (formerly known as the Off Campus Library Services Conference) in Memphis, Tennessee. During the course of this presentation, participants learned how both chat and instant messaging reference are being conducted and evaluated at a major online learning university. This…
Descriptors: Reference Services, Synchronous Communication, Computer Mediated Communication, Academic Libraries
