This document offers examples and insights on a number of issues that are relevant to policy-makers in developing countries. A particular effort has been made to demonstrate that introducing ICT into the schools, without a proper staff development plan and without a pedagogical perspective, is a low-return investment. Technology is still expensive and requires constant support at the school level for hardware and network repairs and software configurations, updates and management. Relevant digital educational content, both from the Internet and from CDs is an important consideration that needs careful attention, especially in terms of addressing learning needs, teaching practices and models that may become critical factors inside the classroom. The document elaborates on the key policy issues addressed by the Chilean ICT in Education Program (Enlaces) and other similar initiatives worldwide. The authors have been cautious to emphasize that there is no universal truth when it comes to applying ICT in education, and that there is no advice that can be directly applied without considering each country's reality, priorities and long-term budgetary prospects and commitment.