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Using a Client Survey to Support Continuous Improvement: An Australian Case Study in Managing Change
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Besch, Janice – Research Management Review, 2014
With the arrival of online survey tools that are low-cost, readily available and easy to administer, all organizations have access to one of the most effective mechanisms for determining quality improvement priorities and measuring progress towards achieving those priorities over time. This case study outlines the use made of this simple tool by a…
Descriptors: Foreign Countries, Educational Change, Case Studies, Educational Improvement