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Download full textMisiunas, Mindaugas; Stravinskiene, Inga – Quality of Higher Education, 2010
The article reasons the aspect of change and transition in higher education institutions implementing quality management systems. Psychological and behavioural responses of high school staff towards quality management system being implemented are discussed; transition phases of the employees are introduced; specific features of staff management in…
Descriptors: Higher Education, Total Quality Management, Personnel Management, Resistance to Change
