In the last few decades universities became service providers. In this case an open question is raised: what is the student role then? This article aims to enlighten the discourse of the student role. At first glance, a student is supposed to be just a passive service consumer--a client. Yet recent service management literature proposes that…

Various texts related to education policy and education research have recently started using two conjugate concepts "competency" and "competence". These terms are sometimes treated as synonyms of a single concept; however, in other cases they are separated and used as two terms of different educational concepts. English also…

This article aims to reveal possibilities for teaching quality assessment when data from student survey are used. To achieve this aim, the conception of teaching in a higher education institution was reviewed and criteria of teaching quality were distinguished in the theoretical part. In the empirical part of the research, validity of teaching…

The history of (external) quality assurance schemes in European higher education since ca. 1980 is sketched in this article. The three pioneering countries in Western Europe are taken as models of different developments and contrasted with the rise of accreditation in Central and Eastern Europe after 1989. Using theoretical insights, the dynamics…