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Dempsey, Megan – Public Services Quarterly, 2011
The growing trends of tiered reference, roving librarians, and virtual reference offer academic libraries several options for providing the most effective reference service. Increased enrollment at community colleges has prompted a reconsideration of how librarians can balance reference, teaching, and faculty responsibilities. This article…
Descriptors: Holistic Approach, Academic Libraries, Reference Services, Librarians
Matava, Tobie; Coffey, Dan; Kushkowski, Jeffrey – Public Services Quarterly, 2010
Today's academic library provides resources that users can access both physically in the library and virtually from academic offices. This increasing availability of online access means that information resources are no longer confined within library walls and librarians need to rethink how their constituents' information needs are being met.…
Descriptors: Information Needs, Academic Libraries, Library Services, Librarians
Goda, Donna; Bishop, Corinne – Public Services Quarterly, 2008
The more than 4,000 "chats" received by the University of Central Florida's (UCF) Ask-A-Librarian digital reference service are the subject of this practitioner-based, descriptive case study. Question content from chats received during four semesters between January 2005 and May 2006 are categorized and plotted, by semester, to show the…
Descriptors: Academic Libraries, Reference Services, Synchronous Communication, Computer Mediated Communication
Bivens-Tatum, Wayne – Public Services Quarterly, 2006
This article presents interesting articles that explore several different areas of reference assessment, including practical case studies and theoretical articles that address a range of issues such as librarian behavior, patron satisfaction, virtual reference, or evaluation design. They include: (1) "Evaluating the Quality of a Chat Service"…
Descriptors: Library Services, Reference Services, Evaluation Methods, Annotated Bibliographies