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Rethinking Reference: Consistent Values, New Methods, and Different Tools
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Kendrick, Kaetrena Davis – Public Services Quarterly, 2011
The core duties of the reference librarian inherently mandate that the work environment is not unlike a kaleidoscope: Students and faculty revolve within and around the library, and reference and public services workers do the same; every move temporarily redesigning the library, its collections, and even its very role on campus into something…
Descriptors: Access to Information, Reference Services, Library Services, Web Sites