Publication Date
In 2024 | 0 |
Since 2023 | 0 |
Since 2020 (last 5 years) | 0 |
Since 2015 (last 10 years) | 0 |
Since 2005 (last 20 years) | 1 |
Descriptor
Academic Libraries | 1 |
Computer Mediated… | 1 |
Identification | 1 |
Privacy | 1 |
Reference Services | 1 |
Synchronous Communication | 1 |
Transcripts (Written Records) | 1 |
Use Studies | 1 |
User Needs (Information) | 1 |
Source
Public Services Quarterly | 1 |
Publication Type
Journal Articles | 1 |
Reports - Research | 1 |
Education Level
Higher Education | 1 |
Postsecondary Education | 1 |
Audience
Location
Colorado | 1 |
Laws, Policies, & Programs
Assessments and Surveys
What Works Clearinghouse Rating
Roper, Kristin Grabarek; Sobel, Karen – Public Services Quarterly, 2012
Librarians who provide virtual reference services often perceive that their patrons self-identify to some degree, even when transactions are anonymous. They also develop a sense of patrons' greatest research-related needs over time. In this article, two librarians analyze two years' worth of virtual reference transcripts to determine what patrons…
Descriptors: Academic Libraries, Reference Services, Computer Mediated Communication, Synchronous Communication