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Direct linkMoffett, Paul; Weare, William H., Jr. – Public Services Quarterly, 2018
Some academic libraries use service philosophy statements to strengthen the quality of their service culture. A service philosophy statement communicates directly to users what they can--and should--expect from the library. This article describes a study in which the authors applied qualitative content analysis to service philosophy statements.…
Descriptors: Academic Libraries, Library Services, Position Papers, Content Analysis
