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Direct linkIppoliti, Cinthya; Nykolaiszyn, Juliana; German, Jackie L. – Public Services Quarterly, 2017
Participatory and anthropological studies have blended with library customer service design and feedback practices as ways to engage users in deeper and more meaningful conversations about their needs. Formal user studies can be cumbersome, expensive, and time consuming however. Sometimes asking a simple question will work just as effectively in…
Descriptors: Academic Libraries, Library Services, Users (Information), Use Studies
