Largely unknown to most of the world, Kyrgyzstan has a flourishing higher education (HE) sector, with more universities per head than other countries with similar populations. Kyrgyzstan is also a major regional importer of international students in Central Asia. This paper opens up this understudied country in three ways: first, through a brief…

The prevention and resolution of student complaints are critical factors in maintaining and improving the student experience. Rob Behrens looks at the wider context, drawing on lessons from beyond higher education, to examine the opportunities and possible pitfalls.

This article explores the possible impact (beyond the appointment of a Director of Compliance for HE managers) once the Higher Education Act 2016 has created OFTE--the Office for Tertiary Education Regulation. The article also focuses attention on the long-established consumer protection context for the operation of the student-university contract…

The issue of stakeholder identification and management is relatively well understood in the literature for private sector organisations, and its importance is increasing across all developed countries. However, whilst stakeholder theory has been advanced in commercial arenas, there is less research in the public and non-profit areas, particularly…

The "Times Higher Education Supplement" of 9 February 2006 briefly reported that the Privy Council, tasked with approving the statutes of universities, was now going to leave their internal arrangements in their own hands. These underlying policy directions need to be set in the context of the important change of emphasis from…