This study explored academic advisor use and perceptions of values, motives, and institutional support of SMS texting as a communication channel with students. Theoretical concepts in Customer Relationship Management (CRM) and adaptive leadership guided the study as well as existing survey research on Computer-Mediated Communication (CMC) in…

The purpose of this paper is to share the challenges faced with the rapid transition from face-to-face to online teaching due to the COVID-19 pandemic and highlight successful online teaching strategies. The challenges are presented in a question and solution-based analysis to help educators mitigate barriers for students who are engaged in online…

Textbook prices are continuously rising in higher education. This paper analyzes a business model which makes commercial textbooks more expensive, and explains why this issue tends to be more severe in the field of distance learning in higher education. It reports a case of adoption of open educational resources (OER) textbook for an online course…

This is a "best practices" article focused on sharing six new academic scheduling strategies recently employed by the BYU Salt Lake Center to optimize course offerings and increase enrollments. These strategies are generalizable to other academic programs that help extend academic programs at a distance, including online courses. The…

With the ever-increasing availability of online education opportunities, understanding the factors that influence online student satisfaction and success is vital to enable administrators to engage and retain this important stakeholder group. The purpose of this ex-post-facto, nonexperimental quantitative study was to investigate the impact of…

89% of colleges and universities in the United States offer online courses and of those institutions 58% offer degree programs that are completely online (Parker, Lenhart & Moore, 2011).Providing online student services is an important component of these distance programs and is often required by accrediting bodies. Health and wellness…

Adapting to the 21st century, community colleges are not adding brick and mortar to meet enrollment demands. Instead, they are expanding services through online learning, with at least 61% of all community college students taking online courses today (Pearson, 2011). As online learning is affording alternate pathways to education for students, it…

As with most states, Arkansas is experiencing substantial growth in the delivery of academic programs and courses by distance learning provided by institutions of higher education. At Arkansas State University faculty have adhered to the need of students and developed a completely online certification and master's program in Educational…

This quantitative study evaluated and investigated the theoretical underpinnings of the Kember's (1995) student progress model that examines the direct or indirect effects of student persistence in online education by identifying the relationships between variables. The primary method of data collection in this study was a survey by exploring the…

Universities are quickly moving from brick and mortar toward online classroom settings. The online setting provides students with increased accessibility and flexibility to attend classes they would normally be unable to attend. Unfortunately, for those students who never attend classes on campus, many campus resources are not accessible. Students…

Since 2005, the landscape of online teaching and learning has changed as well as the landscape of the academy, and continues to transform before our eyes. These changes are not only a product of technological innovation, but also a result of new and reconceptualized "values" of higher education, and so we must reexamine what changes to…

The recent revolution in information technology (IT) has significantly challenged society's perception and thinking about the world in which we live. Because of its many advantages, distance learning has been identified by educators, scholars, academicians, and researchers as one of the most effective ways to improve the quality of learning. This…

The new reality of higher education contains a fundamental shift in student demographics. More non-traditional students are seeking educational opportunities and traditional students are seeking out and expecting alternative modes of curriculum delivery. Students, especially older, non-traditional ones seek course delivery through distance…

The University of Virginia's School of Continuing and Professional Studies (SCPS), serves a broad, ethnically diverse and talented community of over 15,000 adult students each year. The SCPS mission is to facilitate lifetime learning by providing educational opportunities of the highest quality so that learners can achieve their personal and…

To effectively compete in the market of online education, institutions need to get potential students' attention and interest in their high quality online programs. This goal can be reached by developing an online Web portal presenting the institution's online learning environment and the specific class, certificate, or degree program offerings in…