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Wickham, M. Sarah – New Review of Academic Librarianship, 2015
The University of Huddersfield presents a key case study of the transformation of its Archives Service, using the newly-developed Staff/Space/Collections dependency model for archives and the lessons of the UK's Customer Service Excellence (CSE) scheme in order to examine and illustrate service development. Heritage Lottery Fund (HLF) and…
Descriptors: Foreign Countries, Heritage Education, Archives, Academic Libraries
Ravenwood, Clare; Stephens, Derek; Walton, Graham – New Review of Academic Librarianship, 2015
Many factors and pressures affect decisions made in UK university libraries on opening hours especially 24/7. This article reports on a project to examine the decision-making process, influential factors, and stakeholders. A workshop for senior library managers in the East Midlands was held to gather data and share experiences. From analysis of…
Descriptors: Decision Making, Working Hours, Scheduling, Library Policy
Tyrer, Gwyneth; Ives, Joanne; Corke, Charlotte – New Review of Academic Librarianship, 2013
This case study explores the introduction of a university wide employability program by the World of Work Careers Centre (WOWCC) at Liverpool John Moores University (LJMU). The article reports the background against which an employability program was implemented; the justification and growing demand for more emphasis on employability skills in…
Descriptors: Employment Potential, Academic Libraries, Partnerships in Education, Case Studies
George, Sarah; Costigan, Anne; O'hara, Maria – New Review of Academic Librarianship, 2013
Plagiarism is a vexing issue for Higher Education, affecting student transition, retention, and attainment. This article reports on two initiatives from the University of Bradford library aimed at reducing student plagiarism. The first initiative is an intensive course for students who have contravened plagiarism regulations. The second course…
Descriptors: Plagiarism, Prevention, Library Role, Academic Libraries