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Direct linkTilley, Elizabeth – New Review of Academic Librarianship, 2013
An academic library that focuses on delivering a personalized service is examined within the context of the boutique library model. It is suggested that a critical success factor in adopting a personalized, boutique-style service is acquiring knowledge and insight of our users. This, together with appropriate evaluation, will assist with providing…
Descriptors: Academic Libraries, Success, Library Services, User Needs (Information)
