The effective communication of desired information between the generator and the user requires one to accommodate variances in decision-making style, behavior, and context. The premise that decision making in organizations follows the classic rational model is discussed. (Author/MLW)

Proprietary software available to the institutional researcher is discussed. It is suggested that as more institutions use proprietary software, the institutional researcher may find that varying levels of involvement in the process of evaluating and acquiring such software can result in the availability of more useful facilities. (Author/SF)

Technological advances in nonproprietary software are discussed. Developments in general support of software and in computer hardware are examined. It is suggested that nonproprietary software is a resource that can save colleges and universities system development time and costs. (Author/SF)

Problems of the college or university that center around the people who use the institution's computers are examined. It is suggested that effective use of computers in higher education depends on how well the users and providers understand the constraints and problems of each information system. (Author/SF)

Advancements and trends in administrative computing are discussed and their implications for management are examined. Trends in software and hardware development as well as cost and capability are also investigated. Sources of information on computer development, including publications and organizations, are listed. (Author/SF)

A new model for college fact books is proposed, to create a new generation of institutional research reports that offer more comparative and unit- or topic-specific information, with illustrations, that would be useful for current decision-making needs. (MSE)

The college or university fact book may be the single most important document it publishes, indicating that the institution is open to scrutiny by its many constituents, providing data concerning institutional mission and effectiveness, providing a basis for internal and external evaluation, and reflecting the institution's success or failure in…

Higher education's search for growth in revenues and missions, largely successful to date, may be reaching its limits. If this is true, future attention in college administration will focus more on reducing expenditures, with implications for institutional research opportunities, use of resources, and the institutional research office's…

State policies toward higher education in the twenty-first century are likely to continue in the patterns already established, though conflicts may intensify. State officials will need to be more sensitive to how policies affect institutions. Institutional representatives must recognize the legitimacy and priority of state, societal, and system…

Future college administrators will be responsible for three things: adaptive change, financial controls and strength, and quality of service. Each involves management of change. Increasingly, leaders will be drawn from industry, the professions, government, editing and publishing, and nonacademic areas of higher education. Superior academic…

Advances in computing hardware and software, voice and electronic communications, electronic mail, and the information highway will affect the work environment for institutional researchers. In addition, as teaching, learning, and administrative processes are reengineered, the traditional analytical skills of these professionals will be useful in…

Because of a fundamental shift in the way decisions are being made in colleges and universities, institutional researchers in the twenty-first century will no longer merely collect, analyze, and disseminate information to support decision making. They must also become information architects, change agents, and consultants of choice within their…

Four themes appear consistently in discussions of college and university institutional research in the twenty-first century: accelerating change, need for information access, need for better comparative data, and the dilemma that occurs when institutional research offices are required to provide both policy analysis and technological competence.…

A strategy is proposed for using student assessment to support the role of colleges and universities as learning-centered communities. It reframes the practice of formal, internal academic program review to focus on student learning and provides examples of data needed to support this process, some generated by the institutional researcher and…

This article proposes that the task of providing useful information for deans and department heads has major implications for the role and preparation of college and university institutional researchers. Six areas for consideration are examined: local needs assessment, data integrity and interpretation, collaboration, skills and knowledge bases,…