This chapter introduces integrity and use as central concepts for judging research quality. Analyzing an illustrative case through the NRC Guiding Principles for Education Research and Terenzini's tiers of intelligence, we demonstrate the centrality of research integrity to use.

This chapter introduces the concept of benchmarking and how higher education institutions began to use benchmarking for a variety of purposes. Here, benchmarking is defined as a strategic and structured approach whereby an organization compares aspects of its processes and/or outcomes to those of another organization or set of organizations to…

In Carleton College's attempts to find a technique for measuring prospective students' perceptions of college price and educational quality, it discovered that student attitudes about educational value were reflected in the relationship between those two dimensions. (MSE)

Recent literature on academic program review or evaluation is reviewed, including case study reports of ways in which systematic reviews of programs have been designed and carried out at selected colleges. Attention is given to procedures that have been used or suggested for collecting information. (MLW)

Introduction of the Total Quality Management approach in college administration can create a new awareness of class distinctions among employees and a new demand for respect, dignity, and equity, all essential characteristics of an effective organization. Such employee empowerment has been effective at the University of Rhode Island. (Author/MSE)

A question and answer form addresses the experience of Samford University (Alabama) in implementing Total Quality Management and examine the process and results of changing institutional culture. The experience illustrates how important preparation is and how profound the required changes may be. (MSE)

The University of Amsterdam (Netherlands) uses self-study and peer review to enhance its required, periodic external quality assessments. Lessons learned include these: change must be tailored to the discipline; mutual trust, respect, understanding of the principles, and involvement among all parties is crucial to success; and management…

In an effort to improve an introductory statistics course, one business administration professor incorporated Total Quality Management principles into his instruction of the course. The experience illustrates common pitfalls and some quantifiable positive change, and provides ideas for further improvement. (MSE)

In introductory physics courses at the Pennsylvania State University, student preparation outside class was inadequate to meet course needs. The plan-do-check-act cycle of the Total Quality Management approach was successfully used in this situation to evaluate instructional changes and help balance increased student assignments with increased…

At Samford University (Alabama), Total Quality Management principles were used effectively to revitalize an ailing nursing education program, through systematic evaluation of teaching, advising, and admissions processes. Faculty, staff, and student involvement and commitment to the quality assessment process were key factors in success. (MSE)

At Samford University (Alabama), Total Quality Management methods and tools were used to reorganize the library. The professional librarians formed the quality team. Focus on customer needs and restructuring of staffing and organizational processes have resulted in both quantifiable and less tangible improvements in service and environment. (MSE)

The Smeal College of Business Administration at the Pennsylvania State University selected its advising center as the pilot unit for a continuous quality improvement project using Total Quality Management principles. It was found that a quality improvement culture evolves when team practices are carried into the everyday office environment.…

At Fox Valley Technical College (Wisconsin), application of Total Quality Management (TQM) brought positive outcomes and other effects. Areas in which TQM was used are considered, including admissions, employee safety, customer focus, policy formation, management performance appraisal, student services, creation of a self-managing class, TQM for…

Hoshin, or breakthrough, planning is the Total Quality Management method of integrating strategic planning into the daily work of organizational units. Delaware County (Pennsylvania) Community College's adaptation of the process and its use in daily management are described and presented in the form of a flow chart. (MSE)

As Total Quality Management teams work to improve organizational processes, several types of facilitators emerge: the director, the workhorse, and the cheerleader. Experience at the University of Kansas illustrates how different facilitator styles can affect team learning. (MSE)