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Introducing Problem-Based Learning to Undergraduate IT Service Management Course: Student Satisfaction and Work Performance
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Anicic, Katarina Pažur; Mekovec, Renata – Journal of Problem Based Learning in Higher Education, 2016
This paper describes the implementation of problem-based learning (PBL) principles in an undergraduate IT service management course, followed by the results about student satisfaction and work performance. The results indicate the students' general satisfaction with the course implementation, as well as some challenges regarding the…
Descriptors: Problem Based Learning, Undergraduate Study, Information Technology, Student Attitudes