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Heaton, Robert – Journal of Electronic Resources Librarianship, 2018
A small group of midsize land-grant institutions in the western United States responded to a survey on what tools they used for troubleshooting, what activities they accomplished using the tools, and who performed their troubleshooting. Most respondents use subscription-manager administration tools, email programs, electronic resource management…
Descriptors: Land Grant Universities, Troubleshooting, College Administration, Administrator Surveys
Heaton, Robert – Journal of Electronic Resources Librarianship, 2018
An exploratory survey of midsize land-grant institutions in 2016 investigated factors that were potentially correlated with how satisfied library personnel were with the software tools they used in electronic-resource troubleshooting. Although the study was very small in scale, it found that troubleshooting personnel at responding libraries are…
Descriptors: Library Personnel, User Satisfaction (Information), Computer Software, Troubleshooting
Hartnett, Eric; Thompson, Carole – Journal of Electronic Resources Librarianship, 2010
The shift from traditional print materials to electronic resources, in conjunction with the rise in the number of distance education programs, has left many electronic resource librarians scrambling to keep up with the resulting inundation of electronic resource problems. When it comes to diagnosing these problems, words do not always convey all…
Descriptors: Distance Education, Academic Libraries, Librarians, Computer Software