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ERIC Number: EJ1246054
Record Type: Journal
Publication Date: 2020-Apr
Pages: 16
Abstractor: As Provided
ISBN: N/A
ISSN: ISSN-1042-1726
EISSN: N/A
Effects of User Perceptions of SAP ERP System on User Learning and Skills
Shim, Sung J.; Shim, Minsuk K.
Journal of Computing in Higher Education, v32 n1 p41-56 Apr 2020
This study examines the effects of playfulness and anxiety as perceived by users in relation to SAP enterprise resource planning (ERP) system on users' learning of business processes and users' skills to use the system. Data was collected from a survey of college students who took a course on business process integration with ERP system where students used SAP ERP system to complete course works on business processes. System playfulness is found to have a small positive effect on user learning and skills without any control but the positive effect disappears after controlling for gender and prior experiences. System anxiety is found to have a large negative effect on both user learning and skills. These results suggest that enhancing the playfulness of SAP ERP system can help improve the user's learning of business processes and the user's skills to use the system, but that reducing the anxiety of the system is far more important in improving the user's learning of business processes and the user's skills to use the system.
Springer. Available from: Springer Nature. 233 Spring Street, New York, NY 10013. Tel: 800-777-4643; Tel: 212-460-1500; Fax: 212-348-4505; e-mail: customerservice@springernature.com; Web site: https://link.springer.com/
Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A