A cohort of first-time, full-time, degree-seeking undeclared freshmen at a medium-sized university in Pennsylvania was used to study the relationship between tutoring and the retention rates and decision paths of undeclared students. Undeclared students who did and did not receive tutoring were tracked over four years to determine rate and…

This study considers how communication patterns shape the university tutor role. A combination of ethnographic observations and interviews were used to determine the communication behaviors of university tutors and tutees, which help to define what is, otherwise, an ambiguous role. Specifically, the communicative behaviors engaged in by tutors are…