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Direct linkVianden, Jörg; Yakaboski, Tamara – International Journal of Educational Management, 2017
Purpose: The purpose of this paper is to advance a classification of satisfactory and unsatisfactory critical incidents of student-university relationships at German universities. Design/methodology/approach: Using the Critical Incident Technique (CIT), this paper reports the results of an exploratory study of 15 tertiary education students at…
Descriptors: Classification, Critical Incidents Method, Foreign Countries, College Students
