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Download full textZhang, Yin; Deng, Shengli – Information Research: An International Electronic Journal, 2014
Introduction: In recent years, the introduction of social question and answer services and other Internet tools have expanded the ways in which people have their questions answered. There has been speculation and debate over whether such services and other Internet tools are replacing library virtual reference services. Method: Most previous…
Descriptors: Reference Services, Internet, Computer Mediated Communication, Information Services
