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Gedye, Sharon; Dismore, Harriet; Muneer, Reema; Cotton, Debby – Higher Education Policy, 2021
Against a backdrop of rising student complaints in higher education (HE) and debate about students as consumers, increasing attention is turning to institutional processes for dealing with complaints and appeals. This paper draws on a nationwide survey across UK HE to explore the unique experiences of Complaints and Appeals staff. The research…
Descriptors: Foreign Countries, College Students, Grievance Procedures, Teacher Student Relationship
Santos, Adolfo; Sweatman, W. Mark; Holland, Laurel – Higher Education Policy, 2021
To understand increases in student share of net tuition for state colleges and universities, resulting from state financial decreases in support for higher education, a quantitative, longitudinal, multi-level analysis of data from all 50 states in the USA from 1992 to 2013 was examined. Five hypotheses related to (1) growth in student share of net…
Descriptors: College Students, Paying for College, Student Costs, Tuition
Effectiveness of 2-Year Colleges and the Performance of Their Graduates in the Japanese Labor Market
Watanabe, Satoshi P. – Higher Education Policy, 2003
This article empirically examines the spread of higher education in Japan and the resulting changes in labor quality in the last two decades. This study uses the Divisia index numbers to measure the labor quality and quality-adjusted labor supply. It points out that quality might have declined rapidly in the recent past among higher educated…
Descriptors: Unemployment, Higher Education, Two Year Colleges, Labor Market