Many social problems in Vietnam stem from communication conflicts among high school students. Over the years, teachers, educators, and school counselors have been working hard to solve this problem, but it has not been effective. On the other hand, Vietnam does not yet have a general school counseling model that can solve these communication problems. By using the questionnaire, as well as conducting interviews with participants (students and teachers), we found that the communication problems of high school students are primarily based on the weakness in emotional management and overexpressing personal ego. Besides, gender, education, and family background also have some impact on communication problems and the need for communication problem counseling. This result is an essential basis for Vietnamese to build a school counseling model to effectively support the reduction of social problems where perpetrators and victims are high school students.