This research uses an active listening approach within a narrative inquiry methodology to consider the views of three teenage males aged 15-17 years on the topic of missing education. Missing education is a term used to describe children and young people (CYP) not receiving a suitable education or being on a school roll. The participants' accounts were analysed using a Voice-Centred Relational Method to identify the complex interplay of systemic factors, the importance of individual experience and supportive adult-pupil relationships. The reflective accounts presented in this paper highlight implications for active and effective listening to CYP. A model was created to support the approaches educational psychologists (EPs) could use to support school staff, parents and other professionals in their work with individuals "missing education".