The simplicity and minimal cost of mobile phones make them more suitable for use among students and educators across the world. The integration of mobile technology in a university context has been found to provide a superior learning environment compared to the traditional classroom lecture. Yet, there are several challenges that may delay the…

In the last decade the Information Communication Technologies (ICTs) have significantly revolutionized the educational sector. With an increasing number of universities and its presence on the website, the e-service quality is becoming a vital concern toward satisfying the students who are the main stakeholder. E-service quality and e-satisfaction…