Dr. William Serrata has been President of the El Paso County Community College (EPCC) District since 2012. Dr. Serrata serves as an advisory board member of the Higher Education Research and Development Institute (HERDI), and was recently appointed to the Executive Committee for Board of Directors for the American Association of Community Colleges…

Transitioning to a new role can be challenging whether at one's current institution or at a new one. Often, the resources that are meant to help with the transition are written by those who have been in the field for many years and who are far removed from the excitement, trepidation, and, at times, uncertainty that may attend a new role. As a…

This is the first in a series of forum articles on applying project management (PM) techniques and tools to the nonprofit sector with a focus on higher education. The authors will begin with a traditional look at project management because they believe that the integration of the tools and the processes associated with PM into many campus offices…

This is the third in a series of eight articles on project management (PM) in the academy. In this article, the authors describe the step-by-step implementation of a structural change to Indiana State University's (ISU's) Office of Registration and Records (ORR). The process described may vary as it is implemented elsewhere, but the authors…

A healthy registrar's office will continue to evolve as it considers student, faculty, and institutional needs; staff talents and expectations; technological opportunities; economic realities; space issues; work environments; and where the strategic plan is taking the institution in support of the mission. Several recognized leaders in the field…

For those at the high school and college levels who have been tracking the demographic changes occurring throughout the United States during the past few decades, it came as no surprise when recent U.S. Census statistics revealed that the 2010 kindergarten class is 25% Hispanic, up from 19% in 2000, and 5% Asian, up from 4% in 2000. The class is…

Enrollment management, the authors suggested in earlier essays, is a deliberate process of achieving an institution's preferred enrollment profile, starting by identifying the strategic purposes and mission of the institution, and then orchestrating the marketing, recruitment, admissions, pricing and aid, retention programs, academic support…

This article presents an interview with Joe F. Head, Dean of University Admissions and Enrollment Services at Kennesaw State University (KSU) in Georgia, who has more than 35 years of experience in admissions and enrollment services. After completing an M.Ed. in higher education at Georgia Southern University, Head immediately landed a position as…

This article is a pre-conference paper prepared for participants at AACRAO's Fifteenth Annual Strategic Enrollment Management Conference (SEM XV), held November 13-16, 2005, in Chicago, Illinois. This is the first of a three-part series. In this series of papers, David Kalsbeek introduces a four-fold construct for differentiating and comparing…

Jim Black is president of SEM WORKS, one of the leading higher education consulting firms in the area of enrollment management. Dr. Black has delivered keynote addresses and conducted training workshops for business leaders and educators worldwide. His areas of expertise include leadership, organizational change, customer service, strategic…