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Direct linkGraves, Andrea – College and University, 2020
In four years of managing the Northern Arizona University (NAU) Student Service Center--a one stop shop--from concept to fruition, the author has collected some tips and tricks and a toolbox of key components for success. The NAU Service Center journey started in 2012, when university leadership came together for a two-year concept review that…
Descriptors: Student Personnel Services, Change Strategies, Planning, College Administration
Altieri, Francisco Maldonado – College and University, 2019
"One-stop" centers are evidence of institutions' recognition of students' changing needs and habits. The centers enable students to manage all of their business in one location (mirroring somewhat the process of managing tasks in industries outside of higher education). A one-stop center moves services from a process-centered approach to…
Descriptors: College Students, Student Personnel Services, Efficiency, Planning
