The University of Minnesota is a large public research university with five campuses that provide undergraduate, graduate, and professional education to 67,000 students. Given the university's diverse community, a dedicated campus climate effort helps ensure that the campus is welcoming of all persons. Because the student information system (SIS)…

This article considers the use of information technology (IT) for quality service; the characteristics of today's students (Millennials and Zs); and what a satisfactory service for them should be. (For Part One, see EJ1216961.)

"One-stop" centers are evidence of institutions' recognition of students' changing needs and habits. The centers enable students to manage all of their business in one location (mirroring somewhat the process of managing tasks in industries outside of higher education). A one-stop center moves services from a process-centered approach to…

All enrollment managers face some level of challenge related to decentralized decision making and operations. Policies and practices can vary considerably by academic area, creating administrative complexity, restricting the scope and speed of institutional initiatives, and limiting potential efficiencies. Central attempts to standardize or…

This paper focuses on the important roles of peer tutoring and peer tutoring services that utilize student tutors in higher education. First, the roles and potential benefits of peer tutoring are identified and reviewed as they apply to various dimensions of student development. Second, the impacts, benefits, and extended beneficiaries of peer…