This research highlights inadequate training for higher education supervisors, which has been exacerbated by the "Great Resignation." This qualitative study explored the lived experiences of higher education supervisees to uncover ways supervisors can best support their employees and work culture. Themes, implications for practice, and…

This article is the second of a three-part series based on the book "Basic Guide to Financial Aid." The contents within are adapted from the publication, with additional emphasis on the impact federal student aid administration has on non-financial aid professionals in higher education today. It should be noted that this information is…

As revenue uncertainties, an increased questioning of the value of higher education, and a decrease in the number of students graduating from high school have created a challenging landscape for higher education leaders, never has it been so important for colleges and universities to think like a business in order to attract and enroll enough…

The college admissions process can be confusing and inconsistent, requiring students to navigate a complex web of information, procedures, and admissions requirements from different postsecondary institutions. All of these require extensive social and cultural capital, which many students do not possess (Klasik 2012). Systemic change in college…

This article is the third of a three-part series based on the book, "Basic Guide to Financial Aid," which recently won NASFAA's Robert P. Huff Golden Quill Award. The contents within are adapted from the publication, with additional emphasis on the impact federal student aid administration has on non-financial aid professionals in higher…

Since taking office, the Biden administration has sought to advance a complex and ambitious higher education regulatory agenda. The U.S. Department of Education held two separate rounds of negotiated rulemaking in 2021-22 to rewrite rules governing student loan relief programs and institutional accountability. This fall, the agency announced plans…

In Fall 2022, the U.S. Education Department unveiled a drastic overhaul of federal student loan policies. The new rules serve as a key vehicle to advance the Biden administration's higher education agenda. However, some of the final regulations look quite different from the policy proposals initially outlined in President Joe Biden's campaign…

Burnout is a state of physical or emotional exhaustion that also involves depersonalization and a sense of reduced accomplishment, stemming from chronic workplace stress (Maslach 2003). Some higher education professionals experience stressful workplace conditions such as extended business hours and increased responsibilities despite declining…

Teleworking has been utilized within the United States as a reactionary tool to the crises of the times. While it has gained in popularity, it is a topic that has been limited in exploration; there is not much understanding on the topic to date, and research available is limited. However, as institutions have found with the recent pandemic,…

As the country and college campuses shut down in the Spring of 2020 in response to COVID-19, institutions needed to quickly pivot their plans into a digital environment to yield their accepted class. Through the Wisr platform, institutions communicated directly with their admitted students and their families through discussion board functionality…

Students need to be able to complete a meaningful higher education degree without crushing debt. That is the simple, straightforward perspective of Eric Waldo, Chief Access & Equity Programs Officer at the Common App and Executive Director of Michelle Obama's Reach Higher initiative. In an age where higher education may feel out of reach for…

In the fifteen years of working in higher education (with the vast majority of those years in the registrar's office), the authors have participated in all types of emergency planning--a registrar staple--including earthquakes, fires, severe weather, floods, bomb threats, and even H1N1 pandemics. But none of that planning truly prepared them for…

Over the past two decades, suicide rates have been increasing steadily in the United States (Hedeggaard, et al. 2018), which has led to many higher education institutions exploring ways to prevent, intervene, and respond to student suicides. While prevention and intervention are vital components to addressing suicides on college campuses,…

In 2008 it was certain that the Great Recession would represent--for this generation--the singular reordering of higher education. As a result, it was assumed that colleges and universities would be forced to become vastly more efficient places by graduating more students with high-value certificates and degrees. Despite significant cuts to higher…

With the introduction of new standards for electronic records and transcripts and other changes within higher education, a perfect storm is forming that challenges the 30 years of electronic data exchange (EDX) work. This article outlines the threat to the work and uses recent data to explore the landscape around the past, present, and future. In…