The study of Disney is not new to higher education. For decades, Walt Disney has been studied in history courses. The Disney version of customer service excellence has been touted as a best practice in business courses, and film/media courses have analyzed Disney's animated classics (Duncan 2012, Wantasen n.d.). In U.S. higher education, there has…

The number of international students enrolling at U.S. higher education institutions has increased dramatically in the last 20 years. U.S. institutions welcome these students as they affirm their academic reputation and their claims to provide a global experience for domestic students. Is this student group being served effectively? The increase…

When an institution decides to move to online teaching evaluations, they often face concerns that their response rates will fall with the change. This fear need never come to pass, however. There are many interventions that can raise response rates. Good communication strategies, improved student and faculty engagement, and grade hold are just a…

Evidence of the emergence of accountability expectations for higher education in the United States and throughout the world is abundant; it is in national reports, conference themes, mandated assessments, accreditation guidelines, and government statues and regulations. Yet some research establishes that business, political, and academic…

A review of the literature on student transfer supports the concept of developing the Degree Partnership path between community colleges and universities. In this article, the authors summarize the literature's findings regarding barriers to successful student transfer. A brief description of "key program elements" will convey how the…

Oregon State University (OSU) has held discussions over the past several years between Enrollment Services, Central Computing and the Finance Support Offices, and departments on campus that offer non-credit coursework, about the possibility of incorporating non-credit related records into the same information system that houses regular credit.…

With all the recent headlines about security breaches and information loss at financial and educational institutions, the higher education community needs to address the issue of using social security numbers as ID numbers. The University of Oregon undertook a change process to assign generated ID numbers to all records in their information…