A survey at the University at Albany (New York) on user satisfaction with reference services gathered information on behavioral characteristics of librarians: interest, confidence, friendliness, and enthusiasm, as well as on patron comfort and overall satisfaction. Analysis of the data (n=100) indicates that user satisfaction depends on more than…

This study reports on the results of a mail survey administered to tribally controlled college libraries during 1993, just before the colleges were granted federal land-grant college status. Highlights include the historical development of the institutions operated by Native American Indian tribes; budgets; staff; services; computer utilization;…

Texas A&M University's Evans Library conducted a survey (SERVQUAL) to measure service quality in terms of tangibles (appearance of facilities, equipment, personnel, and communication materials), reliability, responsiveness, assurance, and empathy. Discrepancies between expectations and perceptions were found in reliability, responsiveness,…

Information and Library Services at the University of Maryland University College conducted a needs assessment survey to examine trends in student use of library resources, services, and instruction in order to understand how student usage patterns, needs, and preferences have changed as well as stayed the same. Findings followed national trends…

Discusses the results of two collection assessments conducted 13 years apart at the University of Illinois at Urbana-Champaign. Both assessments focused on the central stacks collection, a repository collection serving the institution's 42 branch and departmental libraries. Findings provide insight into the results of deferred collections care and…

The SUNY University Center Libraries conducted a survey on faculty use of electronic information technologies and resources at Albany, Binghamton, Buffalo, and Stony Brook. Questionnaire topics included access to electronic technologies, and current and future expectations and preferences for library services. Findings revealed inequities in…

An Association of Research Libraries survey of Alabama public university libraries revealed that disabled populations on campuses were not being served; 27 questions were divided into categories of general information, management and training, space, and general services. Reasons for lack of preparation included lack of knowledge and funding. The…

A survey at the University of Rhode Island Library assessed the students' perceived effectiveness, satisfaction, needs, and expectations in resource use. Forty percent of the students were not satisfied with their search for information and materials found. Students recommended better organization and availability of materials and more staff…

Reports the results of a survey of shared library facilities and describes some typical organizational and management structures. Effective organizational models are discussed. In general, the survey found that there are significant cost savings and service enhancements resulting from a shared facility arrangement along with some additional…

Describes use of the contingent valuation method, a survey technique, to estimate the economic value that patrons attached to reference-desk service in the Virginia Commonwealth University library. Argues that the appropriate measure of patron benefit from reference service includes use value and option value. (Author/LRW)

In this study of liberal arts college libraries, data was gathered with regard to programs related to diversity awareness, staffing, information services, and library collections. Discusses minority recruitment efforts, the survey questionnaire used, sources of funding for diversification of library collections, and the importance of college…

Describes a study conducted at the Utah State University library that investigated electronic database awareness and use by 856 administrators and teaching faculty. Responses to a survey revealed the need for greater publicity regarding new electronic acquisitions, training opportunities, and methods of remote access. (Author/LRW)

This study surveying the six community colleges of the City University of New York reveals that there is much room for improvement in the interrelationship between librarians and teaching faculty. More effective communication and mutual respect would enhance the educational experience for students and provide a richer learning environment.…

Explores tour trends in academic Association of Research Libraries (ARL), specifically examining the prevalence of several tour formats, including guided, self-guided, and virtual Web tours. Results from a survey conducted in November 2000 include statistical information about tour administration, audience, and structure, as well as perceptions of…

Describes a survey of midsized academic libraries that measured the departmental relationship between librarians who provide reference services and librarians who provide instructional services. Discusses satisfaction levels with various organizational arrangements as well as pros and cons of integrated or separate reference and instruction…