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Peer reviewed
Halldorsson, Egill A.; Murfin, Marjorie E. – College and Research Libraries, 1977
Twenty-five sets of "indirect" and "faculty information" questions were asked at two university library reference centers, one staffed by nonprofessionals and the other by professionals. The purpose was to determine relative success of professional and nonprofessional reference staff in (1) probing beyond "indirect" questions and (2) detecting and…
Descriptors: College Libraries, Librarians, Library Services, Library Technicians
Peer reviewed
Murfin, Marjorie E. – College and Research Libraries, 1983
To develop method for determining adequacy of library reference desk staffing, data on reference transactions, person hours, percent of professional hours, and turnstile count for 1979 were obtained from 71 academic libraries and correlated with library performance measures. Formulas for predicting number of reference transactions and 17…
Descriptors: Academic Libraries, Correlation, Higher Education, Library Personnel