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Direct linkSindahl, Trine Natasja; Fukkink, Ruben G.; Helles, Rasmus – British Journal of Guidance & Counselling, 2020
Providing helpline services to children via texting (i.e. Short Message Service or SMS) is being used increasingly. However, little is known about the quality of SMS counselling and its effect on the service users. Through a quantitative content analysis of 448 SMS sessions at the Danish child helpline, we studied counsellor behaviour and session…
Descriptors: Foreign Countries, Counseling Services, Computer Mediated Communication, Counseling Techniques
