In this article, the author reflects upon the changes assessment professionals have faced because of the COVID-19 pandemic. Against the background of stressed faculty and staff and falling student enrollment, lower retention, and graduation rates, assessment professional must consider how to talk about the "quality" of student learning…

For quite some time, the call to close the feedback loop has been heard throughout higher education. Faculty and administrators have paid attention, and now they can more easily than ever point to the fact that at their institution, the feedback loop is almost always closed. As reviewers from accreditation teams visit campuses, they often hear…