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Arthur, Arnfrid; Rydland, Lars Tore; Amundsen, Kristin – American Journal of Evaluation, 2012
The user perspective is an important contextual factor for Supreme Audit Institutions (SAIs). This article provides examples from performance audits in Norway and explores why the user perspective has become important in performance audit practices. It shows that user satisfaction can be employed as a key performance indicator of effectiveness of…
Descriptors: Audits (Verification), Foreign Countries, Case Studies, Victims of Crime