As part of a review of services in one local authority, young people aged 13-19 with experience of local authority care were asked to provide their views of what makes a difference to them. As Jackie Dearden makes clear in this article, young people consistently reported on themes collated from previous research into resilience and identified factors which were most and least helpful. The compelling personal accounts draw attention to what services could do to increase protective factors which include interest of carers, access to facilities, taking bullying seriously, a clear sense of a positive future and adults who listen. Additionally, positive change occurred most often after significant changes in circumstances, especially transition phases, providing turning points for some young people. Such personal stories present a powerful perspective that would be hard for service providers to ignore. This raises the question of how local authorities are routinely consulting with vulnerable young people.