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Starkute, Jovita; Valineviciene, Gintare – Quality of Higher Education, 2013
In the last few decades universities became service providers. In this case an open question is raised: what is the student role then? This article aims to enlighten the discourse of the student role. At first glance, a student is supposed to be just a passive service consumer--a client. Yet recent service management literature proposes that…
Descriptors: Student Role, Student Participation, Client Characteristics (Human Services), College Students
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Pukelis, Kestutis; Smetona, Antanas – Quality of Higher Education, 2012
Various texts related to education policy and education research have recently started using two conjugate concepts "competency" and "competence". These terms are sometimes treated as synonyms of a single concept; however, in other cases they are separated and used as two terms of different educational concepts. English also…
Descriptors: Foreign Countries, Competence, Translation, Definitions