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Dursun, Orhan; Altin Gumussoy, Cigdem – Quality Assurance in Education: An International Perspective, 2021
Purpose: Competitive universities try to improve their reputation to attract the best students as university reputation is a significant factor affecting the decision of a student. In this context, universities need a systematic management plan to improve their reputation among the stakeholders. This study aims to identify the factors affecting…
Descriptors: Universities, Reputation, Stakeholders, Attitudes
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Inan, Serhat; Karaca, Mehmet – Quality Assurance in Education: An International Perspective, 2021
Purpose: The main purpose of this study was to explore the quality assurance practices in teaching English to young learners (TEYL) settings during the sudden switch to digital education. The investigation of the issue was conducted through triple perspectives including institutional, teacher and learner dimensions. Design/methodology/approach: A…
Descriptors: Quality Assurance, English (Second Language), Second Language Instruction, Online Courses
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Bozbay, Zehra; Baghirov, Fakhri; Zhang, Ye; Rasli, Amran; Karakasoglu, Meltem – Quality Assurance in Education: An International Perspective, 2020
Purpose: This paper aims to investigate international students' perception and satisfaction towards Turkish universities' service quality. Design/methodology/approach: This paper used modified version of SERVQUAL questionnaire for education purpose to collect data. Data were collected from 168 international students studying in public and private…
Descriptors: Foreign Countries, Foreign Students, College Students, Student Attitudes
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Kazancoglu, Yigit; Ozkan-Ozen, Yesim Deniz – Quality Assurance in Education: An International Perspective, 2019
Purpose: This research aims to investigate and define the eight wastes of lean philosophy in higher education institutions (HEIs) by proposing a multi-stage model. Design/methodology/approach: The authors have used a specific multi-criteria decision-making method, fuzzy decision-making trial and evaluation laboratory, to investigate the…
Descriptors: Business Schools, Higher Education, College Faculty, Administrative Organization
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Yildiz, Suleyman Murat; Kara, Ali – Quality Assurance in Education: An International Perspective, 2017
Purpose: Although the existing internal marketing (IM) scales include various scale items to measure employee motivation, they fall short of incorporating the needs and expectations of service sector employees. Hence, the purpose of this study is to present a practical instrument designed to measure the IM construct in the higher education sector.…
Descriptors: Higher Education, Marketing, Measures (Individuals), Statistical Analysis
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Silva, Danilo Soares; de Morales, Gustavo Hermínio Salati Marcondes; Makiya, Ieda Kanashiro; Cesar, Francisco Ignácio Giocondo – Quality Assurance in Education: An International Perspective, 2017
Purpose: This study aims to find evidence of the HEdPERF scale use for measuring the perceived service quality from the perspective of students in higher education institutions (HEIs) worldwide. Design/methodology/approach: A systematic review of the literature was conducted to find evidence of the scale use in articles published between January…
Descriptors: Higher Education, Performance, Measures (Individuals), College Students
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Toker, Boran – Quality Assurance in Education: An International Perspective, 2011
Purpose: The purpose of this paper is to investigate the levels of job satisfaction among academicians in the universities of Turkey and to examine the effects of demographics on levels of satisfaction among them. Design/methodology/approach: A questionnaire-based study was conducted in 648 academicians working in the Universities of Turkey. Data…
Descriptors: Research Assistants, Social Status, Marital Status, Job Satisfaction
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Toremen, Fatih; Karakus, Mehmet; Yasan, Tezcan – Quality Assurance in Education: An International Perspective, 2009
Purpose: The purpose of this paper is to determine the extent of total quality management (TQM) practices in primary schools based on teachers' perceptions, and how their perceptions are related to different variables. Design/methodology/approach: In this study, a survey based descriptive scanning model was used. This study was carried out in…
Descriptors: Total Quality Management, Educational Quality, Human Resources, Teaching Methods