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Mourato, Joaquim; Patrício, Maria Teresa – Quality Assurance in Education: An International Perspective, 2019
Purpose: The purpose of this paper is to study the evaluation and control processes in the governance systems of higher education institutions (HEIs). Design/methodology/approach: This study compares the performance and control processes of strategic management in four HEIs in two European countries with binary systems -- Portugal and The…
Descriptors: Institutional Evaluation, Higher Education, Comparative Education, Competition
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Cardoso, Sónia; Rosa, Maria J.; Videira, Pedro; Amaral, Alberto – Quality Assurance in Education: An International Perspective, 2017
Purpose: This paper aims to look at the characteristics of internal quality assurance (IQA) systems of higher education institutions to understand whether these systems tend to reproduce a given model, externally defined and suggested to institutions, or rather to be shaped by institutions' features and interests. Design/methodology/approach: The…
Descriptors: Quality Assurance, Higher Education, Foreign Countries, Program Implementation
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Silva, Danilo Soares; de Morales, Gustavo Hermínio Salati Marcondes; Makiya, Ieda Kanashiro; Cesar, Francisco Ignácio Giocondo – Quality Assurance in Education: An International Perspective, 2017
Purpose: This study aims to find evidence of the HEdPERF scale use for measuring the perceived service quality from the perspective of students in higher education institutions (HEIs) worldwide. Design/methodology/approach: A systematic review of the literature was conducted to find evidence of the scale use in articles published between January…
Descriptors: Higher Education, Performance, Measures (Individuals), College Students
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Cardoso, Sonia; Rosa, Maria Joao; Santos, Cristina S. – Quality Assurance in Education: An International Perspective, 2013
Purpose: The purpose of this paper is to explore Portuguese academics' perceptions on higher education quality assessment objectives and purposes, in general, and on the recently implemented system for higher education quality assessment and accreditation, in particular. It aims to discuss the differences of those perceptions dependent on some…
Descriptors: Higher Education, Quality Assurance, Statistical Analysis, Health Sciences
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Sarrico, Claudia S.; Rosa, Maria J.; Coelho, Ines P. – Quality Assurance in Education: An International Perspective, 2010
Purpose: The purpose of this paper is to measure and compare the performance of Portuguese secondary schools. Design/methodology/approach: Some data on the schools were collected via an electronic questionnaire sent to 103 secondary schools of the centre region of Portugal; other needed data were available through the Centre Regional Education…
Descriptors: Secondary Schools, Dropout Rate, Benchmarking, Educational Assessment
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Brochado, Ana – Quality Assurance in Education: An International Perspective, 2009
Purpose: The purpose of this paper is to examine the performance of five alternative measures of service quality in the high education sector--service quality (SERVQUAL), importance-weighted SERVQUAL, service performance (SERVPERF), importance-weighted SERVPERF, and higher education performance (HEdPERF). Design/methodology/approach: Data were…
Descriptors: Higher Education, Focus Groups, Measurement Techniques, Educational Quality