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ERIC Number: EJ1193985
Record Type: Journal
Publication Date: 2018
Pages: 16
Abstractor: As Provided
Reference Count: 12
ISBN: N/A
ISSN: ISSN-1522-8959
Service Philosophy Statements in Academic Libraries: A Qualitative Content Analysis
Moffett, Paul; Weare, William H., Jr.
Public Services Quarterly, v14 n2 p119-134 2018
Some academic libraries use service philosophy statements to strengthen the quality of their service culture. A service philosophy statement communicates directly to users what they can--and should--expect from the library. This article describes a study in which the authors applied qualitative content analysis to service philosophy statements. The objective was to examine the form and content of these statements and identify themes, trends, and ideas in order to determine how and what they communicate about a library's commitment to service. The results of the study found that statements in the sample varied significantly in strength and purpose.
Routledge. Available from: Taylor & Francis, Ltd. 530 Walnut Street Suite 850, Philadelphia, PA 19106. Tel: 800-354-1420; Tel: 215-625-8900; Fax: 215-207-0050; Web site: http://www.tandf.co.uk/journals
Publication Type: Journal Articles; Reports - Research; Information Analyses
Education Level: Higher Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A