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Larrivee, Anne – Public Services Quarterly, 2014
This article describes the different stressors and anxieties facing new librarians. It also addresses the various ways that new librarians can cope with location, emotional, and work-related stressors. The article is broken into four different categories of stress; some stressors have been more explored than others. The research is based on an…
Descriptors: Librarians, Stress Variables, Novices, Anxiety
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Ippoliti, Cinthya – Public Services Quarterly, 2014
Customer service is a core component of user experience and an important element in making patrons feel welcomed and valued within our libraries. At the University of Maryland Libraries, we took on the challenging task of creating a customer service training curriculum for all staff working at public service points and offering a digital badge for…
Descriptors: Academic Libraries, Staff Development, Curriculum Development, Library Services
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Stempler, Amy F.; Polger, Mark Aaron – Public Services Quarterly, 2013
Signage represents more than directions or policies; it is informational, promotional, and sets the tone of the environment. To be effective, signage must be consistent, concise, and free of jargon and punitive language. An efficient assessment of signage should include a complete inventory of existing signage, including an analysis of the types…
Descriptors: Best Practices, Signs, Guidelines, Library Policy
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Frederiksen, Linda – Public Services Quarterly, 2013
Unlike so much of the current vocabulary in education and technology that seems to stir more confusion than clarity, most public service librarians may already have a general idea about digital badges. As visual representations of individual accomplishments, competencies or skills that are awarded by groups, institutions, or organizations, they…
Descriptors: Information Technology, Recognition (Achievement), Certification, Literature Reviews
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Frederiksen, Linda – Public Services Quarterly, 2013
Proponents of Open Educational Resources (OER) point to numerous ways that a new approach to thinking about teaching and learning can break down barriers, making education accessible, available, and affordable to all. Digitized educational material that can be used, reused, translated, customized, and shared by faculty, students, and researchers…
Descriptors: Open Source Technology, Library Role, Electronic Publishing, Literature Reviews
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Mallon, Melissa, Ed. – Public Services Quarterly, 2012
In their Top Trends of 2012, the Association of College and Research Libraries (ACRL) named data curation as one of the issues to watch in academic libraries in the near future (ACRL, 2012, p. 312). Data curation can be summarized as "the active and ongoing management of data through its life cycle of interest and usefulness to scholarship,…
Descriptors: Academic Libraries, Research Libraries, Library Services, Librarians
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Mallon, Melissa – Public Services Quarterly, 2012
As academic librarians' professional and personal lives become busier and more varied, the need for tools to assist with accomplishing a myriad of tasks in a short time becomes even more necessary. Due to its ability to provide anytime and anywhere access to information, mobile technology offers a number of advantages for staying connected and…
Descriptors: Access to Information, Library Services, Librarians, Handheld Devices
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Prusin, Todd – Public Services Quarterly, 2012
Medical librarianship is changing in health care environments. Since 1996, by which time the standards that determine how hospitals acquire accreditation changed, many hospitals have been acquiring accreditation without a qualified medical librarian on site. For that reason, it has become even more important that health care professionals,…
Descriptors: Medical Education, Research Methodology, Research Skills, Library Services
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Hoffman, Starr; Ramin, Lilly – Public Services Quarterly, 2010
Academic librarians interested in collaborating with faculty in online courses often express questions about their role, level of involvement, and activities. This article provides a list of best practices to guide those developing embedded librarian services. The practices are drawn from a review of the literature, a case study of one embedded…
Descriptors: Distance Education, Online Courses, Learning Experience, Librarians
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Matuozzi, Robert N. – Public Services Quarterly, 2009
Though the core mission of a university library--to provide essential support for teaching and research remains unchanged--the library cannot escape budgetary constraints. It has to compete for resources with other departments and programs in the university. Times are hard, with some states currently reporting unprecedented budget deficits with…
Descriptors: Public Relations, Research Libraries, Academic Libraries, Library Services
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Matthews, J. Greg – Public Services Quarterly, 2009
It is easy to lament the shortcomings of traditional online public access catalogs (OPACs) in the Google Age. Users cannot, for example, usually input a snippet of a long-forgotten pop song's chorus into an online library catalog and almost instantly retrieve a relevant result along with hundreds of other options. On the other hand, should OPACs…
Descriptors: Online Catalogs, Literature Reviews, Computer Software Evaluation, Computer Software Reviews
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Blummer, Barbara – Public Services Quarterly, 2009
This paper traces library instructional programs available to graduate students in academic institutions in North America from the late 1950s to the present. Three chronological perspectives provide the framework for this analysis. The first includes programs from 1958 to 1989 that offered traditional bibliographic instruction of print resources…
Descriptors: Graduate Students, Printed Materials, Lifelong Learning, Information Literacy
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Caravello, Patti Schifter – Public Services Quarterly, 2007
Graduate and professional school students face a variety of academic integrity issues and are sometimes academically dishonest. The author surveys the literature of the last decade on graduate student academic integrity, including plagiarism, cheating, falsification, and authorship conflicts, focusing on empirical studies in multiple disciplines,…
Descriptors: Graduate Students, Integrity, Information Literacy, Literature Reviews
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Calkins, Kaijsa J. – Public Services Quarterly, 2007
The recent literature on college and university library instruction largely focuses on undergraduate and, more specifically, first-year students. During a review, the author found that discussion of graduate students in library and information science literature is dominated by studies of information behavior and much less often on instruction…
Descriptors: Information Science Education, Graduate Students, Library Instruction, Academic Libraries
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Harrington, Sara – Public Services Quarterly, 2007
This article explores how online pathfinders can best meet the information needs of graduate students and foster advanced research. The article reviews the literature on pathfinders, including the historic characteristics of print pathfinders, and the recommendations that have emerged for online pathfinder content. The article explores the…
Descriptors: Graduate Students, Information Needs, Art History, Internet
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