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Becker, Jenifer – Public Services Quarterly, 2017
The "Best of the Literature" column is intended to keep librarians, administrators, and staff up to date with the most recent, relevant, and useful literature of the field. In the last few years, students of color across the nation have spoken out about their experiences of racism and racial microaggressions on their campuses. They have…
Descriptors: Academic Libraries, African American Students, Library Services, Library Research
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Teleha, John C.; Sims, Iyanna; Spruill, Octavious; Bowen, Arneice; Russell, Tiffany; Exner, Nina – Public Services Quarterly, 2017
Academic libraries are spending considerable time and study on redesigning spaces. The use of technology is often an important part of these redesigned spaces. The space redesign goals at F. D. Bluford Library focus on creating open, activity-promoting, colorful spaces that are designed to be attractive to students. The goals also focus on…
Descriptors: Library Development, Library Automation, Space Utilization, Interior Design
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Hostetler, Kirsten; DeSilva, Michele – Public Services Quarterly, 2016
Librarians at Central Oregon Community College's Barber Library explored how to best serve the needs of three satellite campuses across a large geographic region. While initially intending to start an embedded librarianship program, a pair of surveys showed the relationships and awareness necessary for the foundation of such a program were…
Descriptors: Multicampus Colleges, Academic Libraries, Community Colleges, Consciousness Raising
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Boyce, Crystal M. – Public Services Quarterly, 2015
Secret shopping is a form of unobtrusive evaluation that can be accomplished with minimal effort, but still produce rich results. With as few as 11 shoppers, the author was able to identify trends in user satisfaction with services provided across two entry-level desks at Illinois Wesleyan University's The Ames Library. The focus of this secret…
Descriptors: Academic Libraries, Library Services, Library Research, Action Research
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Salem, Jamie; Fehrmann, Paul – Public Services Quarterly, 2013
With the growing population of undergraduate students on our campus and an increased focus on their success, librarians at a large midwestern university were interested in the citation management styles of this university cohort. Our university library spends considerable resources each year to maintain and promote access to the robust…
Descriptors: Research Libraries, Citations (References), Undergraduate Students, Focus Groups
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Clarke, Janet H. – Public Services Quarterly, 2012
This case study will describe how the Stony Brook University Libraries instruction program partnered with another student support service (student computing office) to nurture a relationship with the Educational Opportunities Program (EOP) over several years to provide their students with the library research and computer skills needed to succeed…
Descriptors: Academic Achievement, Research Libraries, Educational Opportunities, Distance Education
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Ward, David; Phetteplace, Eric – Public Services Quarterly, 2012
The growth in number and kind of online reference services has resulted in both new users consulting library research services as well as new patterns of service use. Staffing in-person and virtual reference services desks adequately requires a systematic analysis of patterns of use across service points in order to successfully meet fluctuating…
Descriptors: Library Services, Reference Services, Library Research, Library Administration
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Grotti, Margaret G.; Sobel, Karen – Public Services Quarterly, 2012
Since the Online Computer Library Center (OCLC) unveiled its WorldCat Local library catalog discovery layer in 2008, library instructors have debated how to incorporate this tool into their teaching. WorldCat Local's faceted searching brings both educational benefits and unexpected challenges to the classroom. Instructors frequently hold formal…
Descriptors: Academic Libraries, Information Literacy, Teaching Methods, Library Instruction
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Todorinova, Lily; Huse, Andy; Lewis, Barbara; Torrence, Matt – Public Services Quarterly, 2011
Declining reference statistics, diminishing human resources, and the desire to be more proactive and embedded in academic departments, prompted the University of South Florida Library to create a taskforce for re-envisioning reference services. The taskforce was charged with examining the staffing patterns at the desk and developing…
Descriptors: Interviews, Reference Services, Library Services, Decision Making
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Henry, Jo – Public Services Quarterly, 2011
Reference transactions in academic libraries have been on the decline since mid-1990. The Academic Library Survey from the National Center for Education Statistics shows an average drop of 25% in reference use from 1996-2004 with higher numbers at some institutions such as the University of Maryland which plummeted 47% (Martell, 2008). The…
Descriptors: Marketing, Research Libraries, Academic Libraries, Reference Materials
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Bartnik, Linda; Farmer, Katherine; Ireland, Ashley; Murray, Lilia; Robinson, Julie – Public Services Quarterly, 2010
Embedded librarians are attempting assimilation into a new pedagogical collective outside the library, often with a mission to improve the quality of service to that collective. But like the Borg, embedded librarians may not be achieving the results they envision. This article documents the varied experiences of five reference librarians at Murray…
Descriptors: Library Services, Librarians, Reference Services, Library Development
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Booth, Char – Public Services Quarterly, 2009
This will be my first time authoring this column, and I'm delighted to have the opportunity it presents to explore the intersection of library technology and public services. As the recent title of the 2008 Internet Librarian conference indicates, "Beyond Library 2.0: User-Focused Tools and Technologies," the tide of what for several years has…
Descriptors: Public Service, Library Services, Best Practices, Library Automation
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Sanders, Mark – Public Services Quarterly, 2009
Offering a separate, popular reading collection can be a valuable public service in academic libraries. Popular reading is also known as leisure reading, recreational reading, and reading for pleasure. These phrases are synonyms for an interest in reading bestsellers, mysteries, romance novels, biographies, graphic novels, humor, self-help, or…
Descriptors: Recreational Reading, Reading Motivation, Research Libraries, Academic Libraries
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Xu, F. Grace – Public Services Quarterly, 2009
The social work library at USC provides a case study of an academic library's transition to an information center service model. Analysis of the collection, user community, Web 2.0 applications, and Web usage data demonstrates how the changes facilitated library services and information literacy instruction. (Contains 6 tables and 3 figures.)
Descriptors: Academic Libraries, Information Literacy, Library Services, Social Work
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Voeller, Stacy L. – Public Services Quarterly, 2008
The author's focus for this column within the large universe of the public services literature is on articles which stress what is best for the user. That may mean finding out why faculty use or do not use the physical library, considering the elimination of the reference desk, beginning or enhancing a library's virtual reference services, or…
Descriptors: Library Services, Library Research, Use Studies, Academic Libraries
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