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Schlak, Timothy M.; Johnston, Bruce – Public Services Quarterly, 2018
This article presents an innovative textbook reserve program at a mid-sized academic library. Research conducted subsequent to the program's launch showed a positive correlation between students' use of the program and their perceived academic success. In addition, the program has proved effective at helping students with college affordability.…
Descriptors: Academic Libraries, Library Services, Textbooks, Case Studies
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McGeary, Bryan James – Public Services Quarterly, 2015
This column contains information on how students in graduate library and information science programs participate in a forum to discuss key issues they see in academic library public services, to envision what they feel librarians in public service have to offer to academia, to state their visions for the profession, or to tell of research that is…
Descriptors: Access to Information, Partnerships in Education, Library Personnel, Academic Libraries
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Jalongo, Mary Renck; McDevitt, Theresa – Public Services Quarterly, 2015
More and more modern academic libraries are turning to student engagement activities designed to welcome students into Academia, join a community of scholars, and avail themselves of the full range of resources and services that a university library can provide. One unusual, but inexpensive and highly effective method of engaging students is…
Descriptors: Animals, Therapy, Academic Libraries, Learner Engagement
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Heider, Kelly L. – Public Services Quarterly, 2010
In January 2006, Indiana University of Pennsylvania (IUP) Libraries began a successful embedded librarian program in the university's College of Education and Educational Technology. The program has improved the library's relationship with faculty and students; shaped a more relevant collection of print, media, and electronic resources that meets…
Descriptors: Librarians, Outreach Programs, Library Services, Academic Libraries
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Stormont, Sam – Public Services Quarterly, 2010
The creation of an instant messaging (IM) service is described. The challenges encountered in developing, launching, and maintaining the project are examined and include technical support, archiving, balancing different formats, privacy, assessment, training, and the effectiveness of the IM channel. The process of choosing an aggregator and a…
Descriptors: Reference Services, Computer Mediated Communication, Technical Support, Privacy
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Collins, Susan L. – Public Services Quarterly, 2006
Reference e-mail continues to be a vital reference service. This article studies the trends in reference e-mail use over an eight year period. Usage statistics are analyzed particularly in light of the marketing of the service via changes in the location of the service on the official university libraries' Web pages. Included are recommendations…
Descriptors: Research Libraries, Reference Services, Electronic Mail, Delivery Systems