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Roper, Kristin Grabarek; Sobel, Karen – Public Services Quarterly, 2012
Librarians who provide virtual reference services often perceive that their patrons self-identify to some degree, even when transactions are anonymous. They also develop a sense of patrons' greatest research-related needs over time. In this article, two librarians analyze two years' worth of virtual reference transcripts to determine what patrons…
Descriptors: Academic Libraries, Reference Services, Computer Mediated Communication, Synchronous Communication
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Cranston, Catherine L.; Level, Allison V. – Public Services Quarterly, 2006
Library instruction about reference materials, databases, and quality web sites never goes out of fashion for students, faculty, or staff. An annual professional development program on the Colorado State University campus offers an opportunity to provide specialized library instruction to targeted faculty and staff members. For two consecutive…
Descriptors: Academic Libraries, Reference Services, Library Instruction, Integrated Activities
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Imamoto, Becky – Public Services Quarterly, 2006
The Reference Department at the University of Colorado at Boulder provides a research consultation service to undergraduates enrolled in the mandatory introductory writing course. The Research Center is staffed by graduate students trained in providing reference assistance. Librarians in the Reference Department administered a patron satisfaction…
Descriptors: Reference Services, Library Services, Undergraduate Students, Introductory Courses